Terms and Conditions

These terms and conditions are an agreement between you and Episode Hotels. They apply to all bookings of hotel rooms and meeting rooms.

You agree to book in good faith, only for real use by you and the guests you invite. You may not book for any other purpose. This includes, for example:

• reselling a booking;
• transferring a booking without permission, or posting it on third-party websites;
• making speculative, false or fraudulent bookings;
• booking ahead of expected demand.

Room rates

Your booking is charged at the room rate agreed when you booked. Breakfast, drinks and other extras are not included, unless we agreed otherwise. You pay the room rate at check-in (unless you cancel). You pay all other charges as you go.

Meeting room rates

Your booking is charged at the meeting room rate agreed when you booked. Breakfast and drinks are not included, unless we agreed otherwise. If you ask for food and drinks less than two days before your booking, we cannot guarantee them.

Invoice

We send the invoice to the email address you give us when you book or check in.

Payment

Prepaid bookings must be paid in advance with a valid credit card or a virtual card.

Bookings that are not prepaid can be paid on arrival in cash or by card. We accept:

• MasterCard International / Visa International
• MasterCard National / Visa National
• American Express
• American Express Debit
• Diners Club, Discover, UnionPay and JCB

We only accept cash in Georgian lari.

Cancellation

• Cancelling within 24 hours before check-in: we charge 100% of the first night and 50% of the other nights.
• Cancelling after check-in time has passed: we charge 100% of the full night.
• Cancelling after you have checked in: we charge 100% of the days or nights you stayed and 50% of the remaining days.
• No-show: we charge 100% of the full night.

Changes to a booking

• Changes made more than 24 hours before check-in: free of charge (subject to availability).
• Changes made within 24 hours before check-in: we charge 50% of the cancelled day.
• Changes made after check-in time has passed: we charge 100% of the changed day.
• Changes made after you have checked in: we charge 50% of the changed (cancelled) days.

Refunds

We usually process refunds of prepaid charges within five business days after you ask to cancel or change your booking.

Check-in is from 3 PM. If you arrive earlier, we are happy to store your luggage until your room is ready.

Want to be sure your room is ready when you arrive early? Then we suggest you book the night before.

We will do our best to meet special requests on arrival, such as a certain floor, a room number or a crib. We cannot guarantee them in advance.

Check-out is by 12 PM at the latest.

If you want to leave later, please tell us at least 24 hours before check-out.

We can store your luggage on the day you check in or check out.

Baby cots are free of charge.

Children up to age 6 stay free of charge.

• Well-behaved pets are welcome, except aggressive animal species.
• No more than 2 pets per room.
• Weight limit: 20 kg.
• Outside your room, keep your pet on a leash.
• Do not leave your pet alone. If you do, Episode Hotels may contact the Animal Control Service.
• You are responsible for any damage or injury your pet causes.
• The hotel may charge your account for the cost of such damage.
• For housekeeping in a room with a pet, you must be present or your pet must be in a crate.
• Please do not bring pets into shared areas such as the restaurants, co-working space, gym, conference room and meeting rooms.

Smoking and vaping are not allowed inside the hotel. You may smoke or vape on the terraces and in the atrium.

Because of our central location, we have no private parking. There is paid city parking next to the hotel.

The hotel is not responsible for your parked car. Our EPvisers are always happy to help you pay for parking.

10.1. We may refuse service or ask you to leave, without a refund, if you:

• (i) are under the influence of alcohol, drugs or any other intoxicating substance and behave in a disorderly way;
• (ii) disturb other guests;
• (iii) try to use our hotel for an unlawful purpose;
• (iv) destroy, damage or deface hotel property, or threaten harm to hotel property or guests; or
• (v) cause or allow more people in a room than the maximum allowed.

10.2. Firearms and weapons

You may not carry, store or have firearms, ammunition, knives or weapons of any kind at our hotel. If you break this rule, we may refuse service and ask you to leave. This rule does not apply to on-duty police officers or designated military staff who must carry firearms for their work.

10.3. Alcohol

We may choose not to serve alcohol.

We will charge for any damage your party causes to rooms, meeting rooms or the hotel during your stay. We will also charge for items missing when you leave.

You agree that Episode Hotels is not liable for lost, damaged or stolen items. If you leave something behind, it is your responsibility to collect it.

Tip: every room has a safe. We recommend keeping valuable items there.

No guarantees

Our Wi-Fi is provided “as is”. We give no warranties of any kind, whether express, implied or statutory. We do not promise that it will always be uninterrupted, timely, secure or error-free, or that it will meet your needs. We are not responsible for the security, integrity, accuracy or completeness of any information you send or receive over it.

Access

We provide our Wi-Fi at our discretion. We may block, suspend or end your access for any reason.

What you may not do

You may not:

• (i) use our Wi-Fi for any unlawful or otherwise prohibited purpose;
• (ii) use it to host a web or other server, to send or help send bulk email, or to collect other people's personal data without proper consent;
• (iii) use more than typical bandwidth for the time you are connected;
• (iv) resell, or try to resell, our Wi-Fi to anyone else.

Usage logs

We keep a log of technical traffic data about your use. We use it for system performance and maintenance, for handling criminal offences and for system security. Personal data we collect when you use our Wi-Fi is handled under our Privacy Statement. By using our Wi-Fi, you agree to this.

You need our approval in advance for any video or audio recording, photo shoot, or copying or showing of images of our hotels, including the premises and buildings. This does not apply to strictly private use. To ask for permission, email us at info@episodehotels.com.

Episode Hotels collects your personal data when you book and during your stay. We process it in line with our Privacy Statement and all applicable laws and regulations.

If you have created more than one account, we may combine them. We do this for organisation, analysis, fraud prevention, data minimisation and marketing.

Episode Hotels does not accept liability or pay compensation if we break these terms, or are late or unable to provide the services agreed, because of events beyond our control. Examples include:

• acts of God and natural or other disasters;
• fire;
• war and acts of war or terrorism;
• strikes, riots, civil disorder and industrial disputes;
• government regulations;
• severe weather;
• transport delays and failure of services;
• being unable to get any needed information or consent from an authority;
• any other exceptional or catastrophic event, circumstance or emergency.

Any changes or additions to the Accommodation Contract or these Standard Terms and Conditions must be made in writing. Changes or additions made by the Guest alone are not valid.

If the Guest is a business, a legal entity of public law or a special fund under public law, all disputes between the parties arising from the contract will be decided in Georgia.